Q: Can I use RGB LED Ribbon strip outdoors?
A: No, the standard iLinear™ R60T RGB LED Ribbon Strip can only be used indoors. But we can offer waterproof treatment for outdoor use as per customers' confirmed orders.

Q: Can it operate with 12VAC/24VDC?
A: No, the standard iLinear™ R60T RGB LED Ribbon Strips are 12VDC input. But we can custom design to work on 12VAC/24VDC.

Q: Can I cut the strip into small length?
A: Yes, the iLinear™ R60T RGB LED Ribbon Strip can be cut at every 3LEDs. It will enable customers to install the strips into any application.

Q: If one LED fails, will the whole strip fail?
A: No, the iLinear™ R60T RGB LED Ribbon Strip comes with 3LEDs in one series connection and every 3LEDs in parallel connection. If one LED fails, the remaining groups will still work.

Q: What is the beam angle? Can we get requested beam angle?
A: The standard iLinear™ R60T RGB LED Ribbon Strip is 120 degrees. Yes, we can also offer the requested beam angle as per customers' requests.

Q: How many LEDs in one roll of iLinear™ R60T RGB LED Ribbon Strip?
A: 180 LEDs. If you need to put more or less than 180 LEDs, we can custom design for you.

Q: What is the life span of the iLinear™ R60T RGB LED Ribbon Strip?
A: The rated life span is 50,000 hours under normal work conditions.

Q: Can I use it to make signs?
A: Yes, of course. It is suitable for make signs indoors.
If you want to make signs outdoors, we suggest you use our LED waterproof modules. Please refer to link: www.atgelectronics.com/lighting/five.jsp?bid=6&sid=5

Q: Can you provide power supply to it?
A: Yes, the related power supply is QColor™ 1260 LED power supply. You can refer to the link: http://www.atgelectronics.com/lighting/DriverSystems/PowerSupplies/60W-LED-Power-Supplies.html

Q: Does it need control systems? Can you provide?
A: Yes, the related systems are listed below:
-DynColor™ 300-FS RGB DMX Controller
-QColor™ 310-FS RGB Mini Controller
-QColro™ 310-PE Signal Amplifier
You can refer to the link:
www.atgelectronics.com/lighting/four.jsp?pid=95&bid=9
www.atgelectronics.com/lighting/four.jsp?pid=63&bid=9
http://www.atgelectronics.com/lighting/ControlSystems/Amplifiers|Decoders/310-PE-Signal-Amplifier.html

Part 2: General Questions
Q: How can I pay for my orders?
A: We prefer TT and Paypal payment, also accept Credit Card.

Q: What's the lead time of it?
A: We always have in stock our standard products in white, red, blue and RGB color. So for order of less than 1000 units, we can usually dispatch immediate shipment.
For orders of other colors, including green, orange, pink, purple, teal, yellow... is usually three to five working days.
For large volume order and special custom make order will be determined case by case.

Q: What shipping options are available?
A: For small orders (under 100 KGs), we usually use International Express, such as DHL, FedEx, UPS and TNT, and deliver to your door within 3-5 business days; for big orders (over 100 KGs), we use regular air shipping and deliver to your door within 4-8 business days; for order quantity of containers, ocean shipping will be adopted and shipping lead time will be around 25-30 business days.

Q: What is your warranty policy?
A: Usually we offer 1-year warranty on our products unless specified in contract. Please view more quality warranty information at http://www.atgelectronics.com/warranty.