Part 1: Technical Questions
Q: Can I use iSignage™ 36T RGB LED Flex Strips outdoors?
A: No, iSignage™ 36T can only be used indoors.

Q: What’s the operation voltage? Can it operate with 12VDC?
A: The standard iSignage™ 36T operates on 12VDC. But we can custom design to work on 24VDC.

Q: Can I cut the strip into small length?
A: Yes, iSignage™ 36T can be cut at every 9LEDs. It will enable customers to install the strips into many narrow lighting applications.

Q: If one LED fails, will the whole strip fail?
A: No, iSignage™ 36T comes with 9LEDs in one series connection and every 9LEDs in parallel connection. If one LED fails, the remaining groups will still work.

Q: How many LEDs in one piece of iSignage™ 36T?
A: 36 LEDs. If you need to put more or less than 36 LEDs, we can custom design for you.

Q: Can you provide power supply to it?
A: Yes, the related power supply is 12 VDC QDriver™/XDriver™ LED Power Supply. You can refer to the link: http://www.atgelectronics.com/lighting/five.jsp?bid=10&sid=20

Q: Does it need control systems? Can you provide?
A: Yes, the related systems are listed below:
- DynColor™ 300-FS RGB DMX Controller (Part Number: HCD-00300-000000-FS)
- QColor™ 310-FS RGB Mini Controller (Part Number: HCD-00310-000000-FS)
- Qcolor™ 020-FS RGB Remote Controller (Part Number: HCD-00020-000000-FS)
You can refer to the link:
http://www.atgelectronics.com/lighting/four.jsp?pid=95&bid=9
http://www.atgelectronics.com/lighting/four.jsp?pid=63&bid=9
http://www.atgelectronics.com/lighting/ControlSystems/RGBControllers/020-FS-RGB-Remote-Controller.html

Part 2: General Questions
Q: How can I pay for my orders?
A: We prefer TT and PayPal payment, also accept Credit Card.

Q: What's the lead time of it?
A: We always have in stock our standard products in white, red, blue and RGB color. So for order of less than 1000 units, we can usually dispatch immediate shipment.
For orders of other colors, including green, orange, pink, purple, teal, yellow... is usually three to five working days.
For large volume order and special custom order will be determined case by case.
Please confirm with your International Sales on each order.

Q: What shipping options are available?
A: For small orders (under 100 KGs), we usually use International Express, such as DHL, FedEx, UPS and TNT, and deliver to your door within 3-5 business days; for big orders (over 100 KGs), we use regular air shipping and deliver to your door within 4-8 business days; for order quantity of containers, ocean shipping will be adopted and shipping lead time will be around 25-30 business days.

Q: What is your warranty policy?
A: Usually we offer 1-year warranty on our products unless specified in contract. Please view more quality warranty information at www.atgelectronics.com/warranty.