Part 1: Technical Questions
Q: Can I use eCove™ WP30 outdoors?
A: Yes, eCove™ WP30 can be used both indoors and outdoors with IP68 degree.

Q: What's the operation voltage? Can it operate with 24VDC?
A: eCove™ WP30 operates on 12VDC. But we can custom design to work on 24VDC.

Q: Can you provide power supply to it?
A: Yes, the related power supply is 12 VDC QDriver™ /XDriver™ LED Power Supply. You can refer to the link: http://www.atgelectronics.com/lighting/five.jsp?bid=10&sid=20

Q: Does eCove™ WP30 need control systems? Can you provide?
A: No, oSignage™ WP can only be connected with our QColor™ Remote Dimmer(Part Number: HCD-00001-000000-RD) to achieve dynamic lighting effect.

Part 2: General Questions
Q: How can I pay for my orders?
A: We prefer TT and PayPal payment, also accept Credit Card.

Q: What's the lead time of it?
A: We always have in stock our standard products in white, red, blue and RGB color. So for order of less than 1000 units, we can usually dispatch immediate shipment.
For orders of other colors, including green, orange, pink, purple, teal, yellow... is usually three to five working days.
For large volume order and special custom order will be determined case by case.
Please confirm with your International Sales on each order.

Q: What shipping options are available?
A: For small orders (under 100 KGs), we usually use International Express, such as DHL, FedEx, UPS and TNT, and deliver to your door within 3-5 business days; for big orders (over 100 KGs), we use regular air shipping and deliver to your door within 4-8 business days; for order quantity of containers, ocean shipping will be adopted and shipping lead time will be around 25-30 business days.

Q: What is your warranty policy?
A: Usually we offer 1-year warranty on our products unless specified in contract. Please view more quality warranty information at www.atgelectronics.com/warranty.