Part 1: Technical Questions
Q: Can I use eLucent™ GX series XPower LED Lamps outdoors?
A: No, it can only be used indoors.

Q: Is white the only color you can provide? Can we get requested colors?
A: Yes, red, yellow, blue, green etc are available by your request.

Q: What is the beam angle? Can we get requested beam angle?
A: The beam angle of eLucent™ GX is 30 degree. Yes, we can custom design for you.

Q: What' s the operation voltage? Can we get requested voltage?
A: Its operation voltage is 120VAC, 240VAC,12VAC/VDC. 24VAC is also available by request.

Part 2: General Questions
Q: How can I pay for my orders?
A: We prefer TT and PayPal payment, also accept Credit Card.

Q: What's the lead time of it?
A: We always have in stock our standard products in white, red, blue and RGB color. So for order of less than 1000 units, we can usually dispatch immediate shipment.
For orders of other colors, including green, orange, pink, purple, teal, yellow... is usually three to five working days.
For large volume order and special custom order will be determined case by case.
Please confirm with your International Sales on each order.

Q: What shipping options are available?
A: For small orders (under 100 KGs), we usually use International Express, such as DHL, FedEx, UPS and TNT, and deliver to your door within 3-5 business days; for big orders (over 100 KGs), we use regular air shipping and deliver to your door within 4-8 business days; for order quantity of containers, ocean shipping will be adopted and shipping lead time will be around 25-30 business days.

Q: What is your warranty policy?
A: Usually we offer 1-year warranty on our products unless specified in contract. Please view more quality warranty information at www.atgelectronics.com/warranty.