RMA



RMA

Return Merchandise Authorization

  1. Complete this RMA Form with a description of the problem(s) with your product and click the submit button.

  2. An RMA Dept. Representative will contact you via e-mail or phone with an RMA number, or a reason for denial.

  3. A copy of the original purchase invoice may be requested.

  4. If requested, all returning product(s) must match with its original invoice description.

  5. Please allow 2-3 business days for a reply.

  6. ** Customers without terms will be required to pay for replacements if they wish to have the product advanced; shipped prior to the RMA item return. The customer’s account will receive a credit for the RMA items once the product is returned. Net 30 customers have the 30 day term to return the RMA items. Replacement invoices will become due at the 30 day term of when replacements were shipped if RMA items are not returned **

  7. Shipping Address Label 10700 7th Street, Rancho Cucamonga, CA 91730 Attn: RMA Department

  8. Note: All the materials mentioned above have no commercial value. Credits/Replacements will be approved only after the product has been deemed to have a manufacturer defect upon ATG Electronics Inc. inspection. All damage claims must be made within 10-15 days of product receipt to be approved for a credit or replacement. Pictures may be required at any time. *The unit price is based off of the original purchase price.* Customer may be subject to a 15% restocking fee.

***Please do not include credit card information on this form***

10700 7th Street  Rancho Cucamonga, CA 91730      Toll free: 877-461-5333      Fax: 951-245-7770
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